Privacy Policy

Last Updated: November 24, 2025

Welcome to Essential Health & Wellness (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our website or services.

1. Information We Collect

Personal Information

We may collect information that you voluntarily provide, such as:
• Name
• Email address
• Phone number
• Mailing address
• Account information (if applicable)
• Payment or billing information (processed securely through third-party providers)

Health Information

If you participate in wellness consultations or programs, you may choose to provide:
• Health or symptom information
• Lifestyle details
• Wellness goals

This information is used only to provide services and is kept confidential.

Automatically Collected Information

When you visit our website, we may automatically collect:
• IP address
• Browser type
• Device information
• Pages viewed
• Time spent on the site
• Cookie and tracking data

Information from Third Parties

We may receive limited information from:
• Payment processors
• Scheduling platforms (such as Calendly or Acuity)
• Email marketing providers
• Web analytics tools

2. How We Use Your Information

Your information may be used to:
• Provide and improve our services
• Customize wellness recommendations
• Process secure payments
• Send newsletters or updates
• Confirm appointments
• Communicate with you
• Improve website functionality
• Fulfill legal obligations

3. How We Share Your Information

We may share your information with trusted service providers, including:
• Payment processors
• Email marketing tools
• Website hosting providers
• Scheduling tools
• Analytics services

We do not sell or rent your personal information.
We may also share information if required by law or necessary to protect our rights.

4. Cookies and Tracking Technologies

Our website uses cookies to:
• Improve website performance
• Remember preferences
• Analyze traffic and behavior
• Deliver relevant content

You may disable cookies in your browser settings, but some features may not work properly.

5. Data Security

We take reasonable steps to protect your information by using:
• Secure hosting
• Encryption
• Access controls
• Regular monitoring

However, no method of internet transmission is completely secure.

6. Your Privacy Rights

Depending on your location, you may have the right to:
• Request access to your information
• Update or correct your information
• Request deletion of your information
• Opt out of marketing emails
• Limit or object to certain data processing

To exercise these rights, contact: info@eh-wellnesspc.com

7. Email Communications

By providing your email, you consent to receive:
• Updates
• Educational content
• Promotional messages
• Appointment reminders

You may unsubscribe at any time using the link in the email.

8. Third-Party Links

Our website may link to other websites. We are not responsible for the privacy practices of those sites.
We encourage you to review their policies.

9. Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect personal information from children.
If you believe a child has submitted information, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The updated version will be posted with a new “Last Updated” date.
Continued use of the website means you accept the revised policy.

11. Contact Us

If you have questions or concerns, contact us:

Essential Health & Wellness, PC
Email: info@eh-wellnesspc.com
Phone: 256-258-9379
Address: 550 Sun Temple Drive Madison, AL 35758

CancellationPolicy

CANCELLATION POLICY

Essential Health & Wellness PC Practice Policies

I. Appointment Booking, Payment, and Cancellation Policy

To ensure the highest quality of care and effective management of our clinical schedule, the following policies apply to all appointments:

A. Appointment Booking and Payment

Requirement: Full payment of the scheduled appointment fee is required at the time of booking to confirm and hold your appointment time.
- Initial Visit: $377.00
- Follow-Up Visit: $187.00

B. Cancellation and Refund Schedule

All cancellation notifications must be received during our standard business hours (Monday–Friday, 9:00 AM – 5:00 PM CST).

Definition of 48 Business Hours: This refers to two full business days (e.g., a Monday 2:00 PM appointment must be canceled by 2:00 PM the preceding Thursday). Cancellations attempted on weekends or holidays will be processed on the next business day.

II. Membership Program Cancellation and Refund Policy

This policy applies to enrollment in the practice’s integrative medicine membership program.

A. Monthly Membership (Monthly Payment of $167.00)

Cancellation: Monthly memberships may be canceled at any time by providing written notice.
Effective Date: The cancellation will be effective at the end of the current billing cycle.
Refunds: No refunds or prorated amounts will be issued for the remainder of the monthly term in which the cancellation occurs. Membership benefits remain active until the end of the final billing cycle.

B. Annual Membership (Paid in Full: $2,000.00)

Annual membership is provided at a discounted rate. Refunds are subject to the following calculation to compensate the practice for the benefits received and time utilized:

Cancellation within 30 Days of Enrollment:
- A full refund of the $2,000.00 annual fee will be processed, MINUS the full, non-member, a la carte price of any clinical services utilized (e.g., appointments, labs, or consultations) during that period.
Cancellation After 30 Days of Enrollment:
- The practice will calculate the cost of the membership used by charging the full, standard monthly rate of $167.00 for every full or partial month the patient was enrolled.
- The remaining balance of the $2,000.00 annual fee will be refunded.
Clawback Clause (Deduction for Utilized Services):
If the member utilized any specific service or benefit included in the annual fee (e.g., an annual comprehensive planning session or lab review) that is typically billed separately, the full, non-member price of that service will be deducted from the refund amount in addition to the retroactive monthly calculation.

III. Patient Acknowledgment

By scheduling an appointment and/or enrolling in the membership program, I acknowledge that I have read, understood, and agree to the terms of the Appointment Booking, Payment, and Cancellation Policy and the Membership Program Cancellation and Refund Policy as detailed above.

Patient Signature: ___________________________________

Date: _______________________________

Cancellation Timing	Refund Issued	Practice Fee Retained
No-Show (Missed Appointment)	0% (No Refund).	100% of the appointment fee.
Late Cancellation(Outside the 48-Hour Window)	50% of the appointment fee.	50% of the appointment fee.
Within 48 Business Hours(Prior to appointment)	100% of the appointment fee.	$0.00
Immediate Cancellation (Within 1 hour of booking)	100% of the appointment fee.	$0.00

Download cancellation policy